Whether you get repeat business or referrals from existing customers, depends on the way you interact with them. Good customer service leads to customer satisfaction and loyalty in the long run. Best way to provide customer service is to have a customer order management solution in place. Below are a few steps which you can implement right now to improve your customer order management services.
- Get Your Employees on Board
There is no point in having a perfect system if your employees are not on board. Train the employees on the system so that they understand clearly the benefits. Sales reps need to notice how much a customer order system can assist them to be more efficient in selling. If a customer is not enthusiastic in knowing how such a system can be a tremendous help in running their business, then sales reps will not be eager to demonstrate.
2.Sync Customer Order System with Inventory
Customers mostly won’t place the order for out of stock items. After repeated issues like this, a business might show slow growth. Any company would like to know how much inventory is available, so they can plan how to stock to run their business efficiently. Ensure that your system automatically tracks inventory availability and displays up-to-date information to the customer along with pricing. If customer order portals are integrated with QuickBooks, you don’t need to track inventory manually.
- Make It Customer Friendly
If you have a cloud-based system, then your customers can order at any time without waiting for working hours. Make information readily available through sorting and search tools. Customers should be able to use your website or app to place orders, check order history, and check the status of pending orders without connecting to your sales reps. By doing this, customer feel more confident that their needs are being met. Additionally, when the customer is given some control over assigning access and the ability to customize the information, they will be more likely to accept the process and the system.
- All you have to do is Automate, Automate, and Automate
To reduce the probability of errors or mistakes, reduce the amount of manual entry involved in the process. When your customer enters order through a customized form that should automatically reflect in your QuickBooks. If you avoid manual re-entry of data, your employees can be more productive during increased workload, once the business starts growing and you won’t have to hire extra employees. Entire order process speeds up once it is automated, which means orders are processed more quickly than expected and you have satisfied customers.
- Integrate Order Channels
One of the benefits of making the automation of order systems is, you can reduce the chances of orders being lost by limiting order channels to your sales reps and cloud-based software.
To sum up,
Order management process can be time-consuming and filled with errors. Once you automate and simplify, it will become a customer friendly system. By following the above practices you can improve efficiency, reduce mistakes, and there will be a lot of growth opportunities without compromising on customer service and customer satisfaction.